Support / FAQ

How to Key In Coupon Code

Go to shopping cart by clicking "View Cart", then you will see the coupon code column. Key in the coupon code before checking out.


Privacy Policy will NEVER release any customer details to any 3rd party at any time, for any reason in the future.
Satisfaction Guarantee
We accept Visa, Master , American Express Credit cards and Paypal payment. All transactions are processed on a highly secured server. Customers do not have to worry about the security when making payment.
If you do not satisfy with our products, please email us the details. We will give you a limited or full refund. We reserve the right to limit future sales to anyone who abuse this policy. Wholesale order is not applicable for this policy.
For larger wholesale order, products may be shipped from the tea farm directly (Japan, China etc), which may take around 2-4 weeks. Product return is subject to our approval depend on situation.
Please check with your country Custom Department for taxes related matter. Normally for small order, tax is not applicable.
For any other question, please contact us at , or send us your question via our online form.